For over a decade, we have actively sought to build financial inclusion. In Australia we have assisted over 440,000 people with microfinance loans since 2005, in partnership with Good Shepherd Microfinance. This continues to be a core focus for us. In addition, we are now increasing our understanding of financial resilience, and how prepared Australians and New Zealanders are to recover from a financial shock.
This year, we are one of ten ‘trail-blazing’ organisations committed to establishing a Financial Inclusion Action Plan. This plan outlines how we seek to address financial exclusion by:
- Making banking more accessible through our products and services, building capability and providing hardship assistance.
- Providing dedicated microfinance products and services for those excluded from mainstream banking.
- Improving customer outcomes through research and advocacy that assists decision-making and informs our work with partners.