Values-aligned culture

Stakeholder view and relevance to NAB

Our stakeholders recognise that having a clearly defined, articulated and embedded values-aligned culture influences our ability to perform over time and continue to help our customers.
In 2016 we have faced heightened political scrutiny, including calls for a Royal Commission in to the financial services sector. We are committed to being transparent and accountable to customers’ and building community confidence in banks.
NAB’s culture is shaped by our values. Our values reinforce that we care about how we do things, not just what we do. We are committed to building the trust of our customers and the community through an engaged team who live our five core values: passion for customers; will to win; be bold; respect for people and do the right thing. We know trust is the currency that matters the most.

How we are responding

  • Employee engagement increased significantly for second consecutive year, from 56% in 2015 to 61% in 2016. Note: historical engagement score has been re-stated to exclude discontinued operations.
  • Values are now embedded within updated performance management framework, ensuring our people are measured and rewarded on how they live our values every day.
  • The trust our employees have in our whistleblower processes has increased to 84% (2016) from 82% (2015).
  • We are committed to, and progressing, the package of industry initiatives announced by the Australian Bankers’ Association, aimed at reinforcing the banking sector’s standards of service, integrity, trust and ethics.
  • For more information, see the full Dig Deeper report.

Value chain

How we manage our risks, opportunities and impacts throughout our operations. Learn more about how we work with our customers, people and partners.

Our people

We’re continuing to create a healthy, flexible and welcoming workplace for all.