Our stakeholders recognise that having a clearly defined, articulated and embedded values-aligned culture influences our ability to perform over time and continue to help our customers.
In 2016 we have faced heightened political scrutiny, including calls for a Royal Commission in to the financial services sector. We are committed to being transparent and accountable to customers’ and building community confidence in banks.
NAB’s culture is shaped by our values. Our values reinforce that we care about how we do things, not just what we do. We are committed to building the trust of our customers and the community through an engaged team who live our five core values: passion for customers; will to win; be bold; respect for people and do the right thing. We know trust is the currency that matters the most.
How we are responding