Customer security

Stakeholder view and relevance to NAB

Our priority is to keep our customers’ information and money secure. We do this by investing in our technology systems and our people so we can continue to monitor and manage the threat landscape.

This remains a top priority for all stakeholders involved in our assessment – it goes to the heart of our role as a trusted provider.

How we are responding

  • We have continued to provide regular insights from our security team on the simple measures customers can take to protect themselves and keep their information secure.
  • We have continued to regularly publish articles on cyber security for our business customers on the NAB Business Research and Insights blog.
  • We provided regular updates to our personal and business customers with the latest security alerts on, as well as through our social media channels.
  • Continued partnership with the Australian Government for Stay Smart Online Week to help raise public awareness of online security and how to identify scams.
  • We shared our insights on the current cyber threat landscape with our small and medium business customers and corporate clients.
  • For more information, see the full Dig Deeper report.


Learn more about how NAB is protecting its customers through systems, advice and working with industry partners.

2016 Annual Review

Our 2016 Annual Review is an integrated report that allows us to demonstrate our commitment to create value for our stakeholders and provide details of our opportunities and challenges in realising value, as well as our strategies for the future.