Nab Numbers

A snapshot of our 2016 performance

Performance indicators measure our progress and the impact of our business. The numbers below provide a snapshot of our 2016 performance. For detailed information including calculations, definitions and performance over time, see the ‘NAB Numbers’ section of the full 2016 Dig Deeper report.

9.8m

Personal and business customers

440,000+

People assisted with micro-finance products since 2005, in partnership with Good Shepherd Microfinance

61%

Group employee engagement score

$3.0bn

Operating expenses to improve our business and supporting over 1,700 contracted suppliers

39%

Female representation on Group subsidiary boards

23,065

Volunteering days contributed

$5.1bn

Dividends paid to shareholders

200+

Indigenous Australians employed as at 30 September

$48.8m

Community investment (calculated using LBG methodology)

$7.3bn

In financing activities to support the transition to low-carbon economy

-14

Priority segments Net Promoter Score

$2.8bn

Total taxes paid in 2016

  1. Speak Up, Step Up survey conducted by Right Management.
  2. Dividends paid in FY16.
  3. Further information on how this total is calculated is provided in the full 2016 Dig Deeper report, and on the Climate change section of our website.
  4. Priority Segment Net Promoter Score (NPS) is a simple average of the NPS scores of five Priority Segments: Mortgage Customers, Debt Free, Micro Business (<$1m), Small Business ($1m-<$5m) and Medium Business ($5m-<$50m). The Priority Segment NPS data is based on six month moving averages from Roy Morgan Research and DBM BFSM Research. Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.
  5. Includes income tax, GST, FBT, payroll tax and other taxes borne by NAB.